Patient & Family Stories

Making Mom’s Stay Matter: Marie’s Story

“Mom always looked nice at Keswick. In the days that she could ask, she was always groomed promptly. The nurses kept her nails polished, cajoled and teased her, pushed her to do things, but most of all always found time to make her feel special—all this in spite of her agitated, restless, and often difficult behaviors, which made caring for her a challenge. And I was always notified of any change, however insignificant, very quickly. Those are the kind of things that matter so much to a patient and family.”
-Marie Ickrath

A Family’s Apprehension Put to Ease: Adam’s Story

“After spending a bit of time in the hospital, my mother arrived at Keswick and was a bit apprehensive, as was I, as to the level of service she would receive. However, after spending a couple hours in your care, those fears were replaced with warmth and confidence; she would be fine.

She became especially fond of the nurses—a host of names I have regrettably forgotten but whose kindness has burned a place in my heart. It is becoming all too rare these days to find an organization with a staff that goes to such great lengths to satisfy its customers. I hope your success will show others that old-fashioned kindness and warmth for customers are still very necessary attributes.”
-Adam Laws

Care That Goes Beyond the Call of Duty: Rob’s Story

“With the coming of fall, Dad has been very present in my thoughts. This time last year, he was in the midst of his illness and undergoing therapy at Keswick. It was a terrible time for Dad but the kind attentions of his friends at Keswick were meaningful gifts to him and to all our family. Thanks particularly to your admissions staff, Dad’s move to Keswick was assured and trouble-free and I know Keswick accommodated him beyond that to which he may have been entitled.

The team was also very gracious in fielding all the questions and concerns so much on my family’s minds. In particular, they continued to try to discern the status of his cancer and to pursue treatment while he was undergoing therapy at Keswick. These efforts were probably beyond what we should have asked of you. I am grateful for these kindnesses still today.”
-Rob Harwood